Implementing strategy 4:... «On Mental Toughness (сборник)»

Implementing strategy 4:
Build Trust First

Avoid
- Trying "to buy" a good relationship
- Offering concessions to repair breaches of trust, whether actual or only perceived

Instead
- Explore how a breakdown in trust may have occurred and how to remedy it.
- Make concessions only if they are a legitimate way to compensate for losses owing to your nonperformance or broken commitments.
- Treat counterparts with respect, and act in ways that will command theirs.

On Mental Toughness (сборник)

Warren G. Bennis, Ron Ashkenas, Robert J. Thomas, Митчел Ли Маркс, Джим Лоэр, Тони Шварц, Мартин Селигман, Graham Jones, Jeff Weiss, Roderick Gilkey, Clint Kilts, Alia Crum, Thomas Crum, Joshua D. Margolis, Paul G. Stoltz, Philip Mirvis, Glenn E. Mangurian, Aram Donigian, Jonathan Hughes, Sarah Green Carmichael

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