Серия книг «Creating Success Series» — 16 книг

Written by two internationally-recognized experts in the field of stress management, the book shows how to identify the underlying causes of stress and how to set out a clear plan to manage both the causes of stress and its effects.
Aimed at the busy executive, How to Deal with Stress includes tips on topics such as time management, exercise, nutrition and relaxation techniques, as well as a new chapter on building problem solving skills. It can serve as a go to handbook for both home and office and a resource to dip into for quick advice.

Written by two internationally-recognized experts in the field of stress management, the book shows how to identify the underlying causes of stress and how to set out a clear plan…

The increasing pressure to achieve makes time management a vital skill. Successful Time Management contains tips and techniques that can help anyone review and assess their own time management and adopt new work practices to improve it. It includes great advice on controlling paperwork, getting and staying organized, delegating and working with others, and prioritizing to focus on key issues. The appendices include a brief assessment of various time management systems such as day, year or meeting planners, action sheets, and more.
This 3rd edition includes new information on managing emails and keeping on top of an inbox and is updated to include content that is applicable to all employees, not just managers.

The increasing pressure to achieve makes time management a vital skill. Successful Time Management contains tips and techniques that can help anyone review and assess their own…

Neuro Linguistic Programming (NLP) can be a powerful communications tool. It offers an in-depth understanding of how people communicate and how to use that knowledge to maximize the effectiveness of interpersonal relationships.
Effective NLP Skills covers the history of NLP, basic neurology, managing oneself and others and using language powerfully. Aimed at business people looking to develop their interpersonal and communications skills, it presents tools, skills and behaviors that are useful in a work context, including appraisals, sales and leadership. By using the relevant NLP models, readers learn how to communicate better, influence and persuade, and have more effective working relationships.
This new edition includes updated content with an even stronger emphasis on the business and work applications of NLP, summaries at the end of each chapter and more information outlining further resources and training courses.

Neuro Linguistic Programming (NLP) can be a powerful communications tool. It offers an in-depth understanding of how people communicate and how to use that knowledge to maximize…

Excellent communication skills are vital in today's workplace. Whether keeping the interest of a large audience, impressing a potential employer or simply winning the argument at an important meeting, sounding the part is key.
This 3rd edition of Improve Your Communication Skills is full of practical advice on all aspects of verbal and non verbal communication. It gives vital tips on improving conversations and building rapport with colleagues, learning the skills of persuasion, and writing effective emails, letters and reports.
This edition is updated to include new information on communication online, as well as interpersonal and behavioral skills associated with effective communication.

Excellent communication skills are vital in today's workplace. Whether keeping the interest of a large audience, impressing a potential employer or simply winning the argument at…

From Michael Armstrong, HR expert and best selling author, comes this new edition of the business staple, How to Manage People. Providing valuable insight into the functions and skills required to be an effective manager from how to manage teams to successful recruitment it will help you get the best from your staff through motivation, reward and leadership.
With three brand new chapters on managing virtual teams, enhancing employee engagement and managing conflict, it is full of easily applicable advice as well as practical tools and checklists. Essential reading for anyone who wants to get the best from their teams, How to Manage People distills the essence of good management into one handy book.

From Michael Armstrong, HR expert and best selling author, comes this new edition of the business staple, How to Manage People. Providing valuable insight into the functions and…

Clear and concise communication is of paramount importance in business relations.
The 3rd edition of How to Write Reports and Proposals continues to provide practical pointers for anyone who needs to impress, convince or persuade colleagues or clients. Using checklists, exercises and examples, it explains how to make a plan of what to write, transfer ideas onto paper and edit them to achieve the very best results.
This new edition includes additional detailed information on presenting numerical data in reports, new sections on different types of reports, data selection, as well as a new lay out and brief summaries at the end of each chapter.

Clear and concise communication is of paramount importance in business relations.
The 3rd edition of How to Write Reports and Proposals continues to provide practical pointers…

Oral presentation skills are a great career-building asset. This book takes a step-by-step approach to developing a great presentation, from unpacking the original brief, to understanding what an audience wants, to constructing compelling content that will keep their attention. With anecdotes and expert input, Develop Your Presentation Skills covers the essentials of making a good presentation, including advice on how to build confidence, how to handle the audience, body language, tops on maximizing the effectiveness of room layout, visual aids and disaster recovery methods.

This new edition includes updated material on topics such as: presenting without the use of PowerPoint or other aids, interactivity: the new wave of presentations and presenting in difficult times. Complete with key learning points and case studies, this book is for anyone who wants to exude confidence while nailing their presentation.

Oral presentation skills are a great career-building asset. This book takes a step-by-step approach to developing a great presentation, from unpacking the original brief, to…

Successful Project Management, 4th edition, is an essential guide for anyone who wants to improve the success rate of their projects. It will help managers to maintain a balance between the demands of the customer, the project, the team and the organization. Containing practical and well-tested techniques, it covers:

- project conception and start up
- managing project stakeholders
- managing risks
- project planning
- project launching
- project execution, close and evaluation

Including realistic, reliable advice on effective risk management and how to encourage a climate for success, it also provides a brand new glossary of key terms as well as practical checklists and templates to ensure success for any project manager.

Successful Project Management, 4th edition, is an essential guide for anyone who wants to improve the success rate of their projects. It will help managers to maintain a balance…

Line managers and leaders of all levels need to ensure that problems are solved in the optimal way and that the ideas and innovations for tomorrow's business flow freely. Decision Making and Problem Solving helps them master the processes of practical thinking which lie behind effective decision making, problem solving, and creative thinking. Using checklists, exercises and case studies, it explains key concepts such as: principles of effective thinking, how to develop a framework for decision making, how to use a simple model for making decisions and solving problems, how to sharpen up creative thinking skills, and how to develop thinking skills in the future.

Line managers and leaders of all levels need to ensure that problems are solved in the optimal way and that the ideas and innovations for tomorrow's business flow freely. Decision…

Develop Your Assertiveness offers simple techniques to enable professionals, students and job seekers to speak up and say what they mean at work and at home. Packed with examples and exercises, it is a self-help guide covering topics such as: tension control, self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people; triggering positive responses and influencing behavior.
This new edition is updated with new examples and case studies on problem people and tricky situations and brief summaries at the end of each chapter. The whole text has been revised to reflect the changes in technology, its use in the workplace and how it can create problems. Bishop touches on topics such as assertiveness online, video conferences, online meetings and advice on what to do when using body language to show assertiveness isn't an option.

Develop Your Assertiveness offers simple techniques to enable professionals, students and job seekers to speak up and say what they mean at work and at home. Packed with examples…

Many people find it hard to get on top of their workload. They constantly bounce from one task to another and struggle to prioritize, which can have a serious impact on productivity. How to Organize Yourself helps readers develop effective organizational skills and dramatically improve the way they work. It contains tips on seeing through complex problems, building positive workplace habits, avoiding information overload, overcoming distractions and interruptions, organizing work space and filing systems, making effective use of technology, and coping with the challenges of working from home. New in this 4th edition is updated content on email overload, organizing digital files, the latest digital time management tools, finding information online and tips on making the most of alternatives to meetings, such as video conferences, Skype and other online communication tools.

Many people find it hard to get on top of their workload. They constantly bounce from one task to another and struggle to prioritize, which can have a serious impact on…

Minutes are vital to the success of meetings. Attendees rely on them for information they may have missed, and they serve as an essential communications tool for non participants. In addition, the action points highlighted in minutes act as a timely reminder for the whole organization. Taking minutes involves listening skills as well as the ability to absorb information and summarize it simultaneously.
Written by training consultant and secretarial education expert Joanna Gutmann, Taking Minutes of Meetings is a no nonsense, self teaching tool instructing the potential committee secretary in the theory and application of proper forms for taking minutes (records) of a meeting. Chapters cover tips for setting up a meeting, personal preparation recommendations, guidelines for taking notes and constructing minutes, how to record decisions and actions in such a manner that any reader will immediately understand what happened, and much more.
This updated edition includes brand new chapters with guidance on using technology to maximize effectiveness, taking minutes for different types of meetings, the difference between notes and minutes, advice on writing for those with dyslexia and how to politely interrupt during a meeting.

Minutes are vital to the success of meetings. Attendees rely on them for information they may have missed, and they serve as an essential communications tool for non participants.…

A good marketing plan is at the core of every successful business, but it is often difficult to know how create a plan that is workable and will deliver the required results.
How to Write a Marketing Plan, 4th edition, simplifies the task of developing a marketing plan for a product or business. Taking a step by step approach to the entire process, from carrying out a marketing audit, setting objectives and devising budgets, to writing and presenting the plan and finally, implementation.
This new edition includes new features such as chapter summaries and tips on how to present a marketing plan effectively, as well as new information about mobile commerce in marketing and a brand new chapter to help produce mini plans and seize new opportunities quickly. John Westwood provides a clear, effective and up to date approach to creating and implementing a marketing plan.

A good marketing plan is at the core of every successful business, but it is often difficult to know how create a plan that is workable and will deliver the required results.…

Starting with the premise that there's only one chance to make a good impression, How to Write a Business Plan covers all the issues involved in producing a business plan - from profiling competitors and forecasting market development, to the importance of providing clear and concise financial information. It also includes a full glossary, case histories and a detailed section on the related issue of how a company can best use internal business plans.

New in this edition are summaries at the end of each chapter, updated advice on producing cash and forecasts and a more detailed questionnaire to help with forecasting.

Starting with the premise that there's only one chance to make a good impression, How to Write a Business Plan covers all the issues involved in producing a business plan - from…

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.
Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the different types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints. He has also included new advice on conflict, cyberbullying and setting guidelines for social media use at work, as well as examples of dialogue in dealing with difficult customers.
Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual…

Develop Your Leadership Skills is John Adair's most accessible title on leadership. Full of exercises and checklists, it can help boost confidence levels and guide and inspire anyone on their journey to becoming a leader of excellence.
Acknowledged as a world expert, John Adair offers stimulating insights into recognizing and developing individual leadership qualities, acquiring personal authority, and mastering core leadership functions such as planning, communicating and motivating.

Develop Your Leadership Skills is John Adair's most accessible title on leadership. Full of exercises and checklists, it can help boost confidence levels and guide and inspire…