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26 августа 2017 г., 16:04
What makes prompting so... «Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell)»
What makes prompting so difficult when dealing with unpleasant customer is that they are so, well, unpleasant. We don't really want to listen to any more abuse. It goes against our nature to do anything to encourage unpleasantness.
