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26 августа 2017 г., 17:10
In difficult situations,... «Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell)»
In difficult situations, customers are looking for signs that you care. Most rational people will understand when something is beyong your control or authority. Most people understand that you have to operate within guidelines established by your company, just as they do with the companies they work for. The secret is not to let the guidelines, rules or likes of authority stand in the way of resolving the situation. Sometimes this means you have to be creative.
